abled: Lets you see and manage Trouble Tickets via the customer window in the IDI Desktop Client.
Disabled: Trouble Tickets are not listed on Journals (or Trouble Tickets) tab of the customer window. Also, the following options are not displayed on the Applications > Customer Management menu:
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Open Trouble Tickets
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Trouble Ticket Search
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Global Trouble Tickets
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Stand Alone Trouble Tickets
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Stand Alone Trouble Ticket Search
These child permissions also apply:
Close
Edit
Edit Description
Edit Internal Flag
Edit Trouble Type
Move
New
Park
Manager:
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Enabled: Lets you perform functions related to trouble tickets requiring manager-level permissions.
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Disabled: Prevents you from performing functions related to trouble tickets requiring a Manager Override.
A Manager user has greater permissions than a basic User.
Basic Users
Manager User
View any trouble ticket.
View any trouble ticket.
Modify only trouble tickets assigned to you, or a group to which you belong.
Modify any trouble ticket.
Search for any trouble ticket.
Search for any trouble ticket.
Assign a trouble ticket to any user or group that has Trouble Tickets permission, but receive a warning if it is not assigned to you or a group to which you belong.
Assign a trouble ticket to any user or group that has Trouble Tickets permission.