An Order consists of one or more Order Line Items in a hierarchical structure that serves as a logical grouping of actions being taken on an account. Each Order Line Item has a reference to a particular Orderable Item and typically denotes an action being taken on that item.
Order management lets you:
View a history of activity on an account.
Manage and resume incomplete orders.
Orders are managed on a customer basis via the Orders tab in the Customer window.
You may also perform a system-wide search based on specific criteria via the Order Search window.
The following table outlines the progression of an Order and Order Line Item statuses:
Actions Occurring
Order Line Item Status
Order and order line items are added for an account
Order = Submitted
Order line items = Submitted
Order line items moved into file to send to Carrier
Order = Submitted
Order line item = In Process
Provisioning File Sent
Order = Submitted
Order line item = Sent
Verification File Received
Order = Submitted
Order line items = Completed
All Order line items completed or cancelled
Order = Active
*Active Billing Status begins