This window lets you search for orders or order line items based on selected search criteria. To search for order information:
On the Applications menu, click Customer Management > Order Search. This displays the Order Search window.
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The Order Search window provides the following fields:
Order Information
Radio Buttons
Select the desired type of search results:
Order
Order Line Item
Notes:
If Order is selected, the Order Line Item Type, Order Line Item Status, and Order Line Item State fields are disabled.
The Order Line Item Search Results window does not allow you to access View Execution Plans or to modify an order.
Order ID
Enter the order number, if known.
BTN
The BTN is the Billing Telephone Number associated with the account.
PON
Purchase Order Number (optional). Refer to Purchase Order Number Search for more information.
User Name
Click the ellipsis button. This opens the Select Users window to let you search by a user. See Selecting Users for a Search.
Include Group Members
Check this if you want the search results to include items assigned to individual users who are part of the selected group. See Selecting Users for a Search.
Reference User
The name of the third-party user who entered the order via Order Import.
Order Hold Reason
If you want to find On-Hold orders with a specific reason, select the Order Hold Reason(s) from the list.
If you select "On Hold" status and no Order Hold Reason, all on-hold orders are displayd.
Order Creation Date
Enter the Order Creation dates by selecting the drop-down arrow and selecting the From and To dates or by checking the box for the date displayed.
Completion Date
Enter the Completion Creation dates by selecting the drop-down arrow and selecting the From and To dates or by checking the box for the date displayed.
Order Type
Check the appropriate Order Type in the list box.
Order Status
Choose the appropriate Order Status from the list box.
Order State
Choose the appropriate Order State from the list box.
Order Line Item Type
Choose the appropriate Order Line Item Type from the list box.
Order Line Item Status
Choose the appropriate Order Line Item Status from the list box.
Order Line Item State
Choose the appropriate Order Line Item State from the list box.
Enter the desired search criteria and click Search. This displays the applicable search results - orders or order line items - depending upon the selected search type.
Notes:
The results returned for a Billing Number search vary depending upon the type of order searched. For orders with existing customers, the main billing number is searched. If a matching billing number is not found, no records are returned. For Preorders, the billing number matches on the BTN of the Preorder.
Only results allowed by a user limit-to profile will be displayed.