Make Sale Wizard - Service Information

Select a type of service; for example, wireless, equal access, phone card.

Select the wireless technology [CDMA/TDMA, Dual Mode (CDMA + SIM), or GSM] which is the standard being used by the service.

The SIM Card ID is the manufacturer's serial number on the SIM Card.

International Mobile Subscriber Identification used by SIM cards.

For non-POS customers only

Select a handset name/manufacturer from the list of those available.

Enter the 10-digit service number for the service selected. Use the Advance button if applicable.

Enter the 10 digit Mobile ID number. Use the Advance button if applicable.

Select a rate plan for the service from the drop-down list, if applicable.

Enter the person's name assigned to this service (optional).

Caller name to be displayed on the terminating end of the call. For wireless services: if your company has a WCNAM provider, this is the value exported to the provider.

Use the drop-down list to select a Department name, or none. If necessary, use the Add button to add a department. (Show picture)

Check this box if the customer is porting in an existing service number from another carrier. Checking this box opens the Port-In Service Number window where you can enter the required information.

See Port Request Detail.

The Embedded Universal Integrated Circuit Card (eUICC) also known as an Embedded SIM (eSIM) is replacing plastic SIM cards currently used in most wireless devices. The CostGuard system supports eSIM technology as follows:

• Product Catalog lets you configure handsets to use eSIM or SIM card or both.

• Device Management Add/Edit Device and Device Search dialogs let you specify an EID for eSIM devices rather than IMEI or ESN/MEID as required for SIM card devices.

• SIM Management – SIM search results indicate device’s Supported SIM Class.

• Customer Management – When you add/edit a service or swap equipment, there are new fields for viewing/editing the EID if the device on the service is eSIM.

• POS Make Sale - Same functionality as Customer Management described above.

• Orders – Same functionality as Customer Management described above.

• Customer Care- Supports viewing eSIM information on a service when applicable. This includes generating and storing QR codes for orders with eSIM devices where subscribers need to scan the QR code into their phone to complete the activation process. It also supports storing related activation URLs as these can help sales representatives troubleshoot activation issues (by validating the URL).

• Import Files – SIM and Device File imports support EID and SIM Class.