Port Request Detail

The Port In/Out Request Detail window contains information about the selected Port request. Depending on the status of a Port In request, you can edit some of the information in this window. Port Out request detail information is read-only.

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PortInRqDtl

Port ID

The Port ID is the unique port identification number provided by the previous carrier.

Port Message ID

The Port Message ID is the unique message identification number created for a port-out request a request for resolution or supplemental information is sent to the carrier.

Current Status

This indicates current status of the port in request.

Open indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future.

Pending indicates the port request was sent to the carrier, but is not completed or canceled.

Completed indicates the system has completed the request based on a response the carrier or a user manually changed the port request status to Completed.

Canceled indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled.

Initiation date

The Initiation date is the date that provisioning can occur.

Due Date

The Due Date is the date and time the port-in request is to be completed.

Assigned User(s)

Assigned User(s) indicates the user or user group that will receive the alert notification.

Service Number

The Service Number is the number being ported in from the previous carrier.

Carrier Porting From

The Carrier Porting From is the customer's previous carrier. You can see a hint about any specific information a carrier may need included to port a service number. Place your mouse pointer over the question mark icoQuestionMark to see the Tip about the selected carrier.

PortInSvcNumTip

Time Zone

The Time Zone is the ID of the time zone information included with the port request.

User Name

The User Name is the individual who created the port-in request.

Account Number

The Account Number is the subscriber's account number with their previous subscriber.

SSN

The SSN is the customer's Social Security Number.

To add or change this number, click Edit. This opens the Edit Social Security Number window.
Enter the new number and click Save. Only the last four digits are displayed on the Port In Request Detail window.

Tax ID

The Tax ID is the customer's encrypted Tax ID used in the previous carrier's system. This ID is usually used by businesses. Individuals generally use a Social Security Number.

Password/PIN

The Password/PIN is the customer's encrypted account password or PIN used in the previous carrier's system.

To add or change this number:

Click Edit. This opens the Edit Password/PIN window.
Enter the new number and click Save.

Billing Information

The Billing Information is the subscriber's billing name and address as supplied by the previous carrier.

Activity Log

The Activity Log lists the actions that have been taken on the port-in request. (More)

Actions

Using the Actions button on the Port Request Detail window, you can perform the following functions.

Initiate the port-in request

Initiate

Selecting Initiate from the Actions button menu or shortcut menu opens the Port In Request Remark window.

PortInRequestRemard

Enter any pertinent information for this port in request.
Click Save.
This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions.
Note
A remark is not required, but you must click Save to initiate the port-in request.

Complete the port-in request

Complete

Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.

Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.

Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.

Cancel the port-in request

Cancel

Cancel sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier.

Assign the port request to yourself

Assign

Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.

Edit the response to a port-out request

Edit

Selecting the Edit Response option from the Actions button or shortcut menu expands to three edit options for a port-out request:

Resolution Required

Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure.

EditPortOutExpenseDialog

Select the Reason from the list. (More)
Enter any remarks, if necessary.
Click Save.

Confirm

Selecting Confirm changes the activity type to Confirmation Submitted.

Delay

Selecting Delay changes the activity type to Delay Notice Submitted.

Cancel the port-out request

Cancel

Selecting Force Cancel from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled.