The Port Requests section lists all requests meeting the search criteria and includes the following columns:
Port status icon
The Port Status describes the current state of the port request.
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Open indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future.
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Pending indicates the port request was sent to the carrier, but is not completed or canceled.
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Completed indicates a response was received from the carrier or a user manually changed the port request status to Completed.
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Canceled indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled.
Request ID
The Request ID is the unique CostGuard identifier of the port request.
Service Number
The Service Number is the MDN being ported.
Port Types
Selecting a Port Type determines the kinds of Port requests returned from the search:
Port In Only returns requests dealing with service numbers being transferred to your company from another carrier.
Port Out Only returns requests dealing with service numbers being transferred from your company to another carrier.
Both returns requests dealing with both kinds of porting, depending on your other criteria.
Last Activity Type
The Last Activity Type describes the most recent action performed on a port request. The Port Type you select determines the list of activities you can choose. Selecting a Port Type of Both lists all activity types.
Associated Dates
You can specify a date range for any or all of the dates associated with a port request. If no dates are specified, all requests with the selected criteria are displayed.
The Create Date is the date the port request was opened, either by receiving a port-out request from a carrier, or by creating a port-in request to be sent to a carrier.
The Initiation Date is the date the receives a response from the carrier (such as Sprint). This response includes the Port ID and the date and time the port will take place.
The Due Date is the date porting will or did occur. This date should be in the carrier's time zone.
The Last Activity Date is the most recent date any action was performed on the port request.
Carrier
The Carrier is name of the company the number is being ported from or to.
Port ID
The Port ID is the unique port identification supplied by the carrier. Used only for port-in requests.
Status
The Port Status describes the current state of the port request.
Open indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future.
Pending indicates the port request was sent to the carrier, but is not completed or canceled.
Completed indicates a response was received from the carrier or a user manually changed the port request status to Completed.
Canceled indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled.
The actions available on a Port Request differ based on the Port Type:
Port-In Request menu options
Using the shortcut menu on a Port-In Request, you can perform the following:
Initiate the port-in request
Selecting Initiate from the Actions button menu or shortcut menu opens the Port In Request Remark window.
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Enter any pertinent information for this port in request.
Click Save.
This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions.
Note
A remark is not required, but you must click Save to initiate the port-in request.
Complete the port-in request
Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.
Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.
Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.
Cancel the port-in request
Cancel sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier.
View Request
Selecting View Request form the Port Request Search Results window opens the Request Detail window. See Port Request Detail.
Assign the port-in request to yourself
Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.
Port-Out Request menu options
Using the shortcut menu on a Port-Out Request, you can perform the following:
Edit the response
Selecting the Edit Response option from the Actions button or shortcut menu expands to three edit options for a port-out request:
Resolution Required
Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure.
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Select the Reason from the list. (More)
Enter any remarks, if necessary.
Click Save.
Confirm
Selecting Confirm changes the activity type to Confirmation Submitted.
Delay
Selecting Delay changes the activity type to Delay Notice Submitted.
Complete the request
Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.
Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.
Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.
Cancel the request
Selecting Force Cancel from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled.
View the request
Selecting View Request form the Port Request Search Results window opens the Request Detail window. See Port Request Detail.
Assign the request to yourself
Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.