The Port Requests tab of the Service Number window includes information about the service number if it has been ported in or out.
(Show picture)
The Port Requests tab is displayed in two sections. The section displays basic information about all port requests for the service number. The section displays information about the various actions that have been performed on the selected port request.
Port Requests
The Port Requests section lists all requests meeting the search criteria and includes the following columns:
Port status icon
The Port Status describes the current state of the port request.
Open indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future.
Pending indicates the port request was sent to the carrier, but is not completed or canceled.
Completed indicates a response was received from the carrier or a user manually changed the port request status to Completed.
Canceled indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled.
Request ID
The Request ID is the unique CostGuard identifier of the port request.
Service Number
The Service Number is the MDN being ported.
Port Types
Selecting a Port Type determines the kinds of Port requests returned from the search:
Port In Only returns requests dealing with service numbers being transferred to your company from another carrier.
Port Out Only returns requests dealing with service numbers being transferred from your company to another carrier.
Both returns requests dealing with both kinds of porting, depending on your other criteria.
Last Activity Type
The Last Activity Type describes the most recent action performed on a port request. The Port Type you select determines the list of activities you can choose. Selecting a Port Type of Both lists all activity types.
Associated Dates
You can specify a date range for any or all of the dates associated with a port request. If no dates are specified, all requests with the selected criteria are displayed.
The Create Date is the date the port request was opened, either by receiving a port-out request from a carrier, or by creating a port-in request to be sent to a carrier.
The Initiation Date is the date the receives a response from the carrier (such as Sprint). This response includes the Port ID and the date and time the port will take place.
The Due Date is the date porting will or did occur. This date should be in the carrier's time zone.
The Last Activity Date is the most recent date any action was performed on the port request.
Carrier
The Carrier is name of the company the number is being ported from or to.
Port ID
The Port ID is the unique port identification supplied by the carrier. Used only for port-in requests.
Status
The Port Status describes the current state of the port request.
Open indicates a port request has been created but not sent to the carrier. This status is used if the Initiation Date is either blank or in the future.
Pending indicates the port request was sent to the carrier, but is not completed or canceled.
Completed indicates a response was received from the carrier or a user manually changed the port request status to Completed.
Canceled indicates a response to cancel was received from the carrier or a user manually changed the port request status to Canceled.
The actions available on a Port Request differ based on the Port Type:
Port-In Request menu options
Using the shortcut menu on a Port-In Request, you can perform the following:
Initiate the port-in request
Selecting Initiate from the Actions button menu or shortcut menu opens the Port In Request Remark window.
Enter any pertinent information for this port in request.
Click Save.
This sets the Initiation Date to today and and submits the port request to be sent to the previous carrier. You can initiate the request only if the port request has a status of Open and you have the appropriate permissions.
Note
A remark is not required, but you must click Save to initiate the port-in request.
Complete the port-in request
Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.
Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.
Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.
Cancel the port-in request
Cancel sets the port request status to Canceled. You can cancel the port request only when its status is Pending and you have the appropriate permissions. Canceling a port request creates a cancel request which is sent to the carrier.
View Request
Selecting View Request form the Port Request Search Results window opens the Request Detail window. See Port Request Detail.
Assign the port-in request to yourself
Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.
Port-Out Request menu options
Using the shortcut menu on a Port-Out Request, you can perform the following:
Edit the response
Selecting the Edit Response option from the Actions button or shortcut menu expands to three edit options for a port-out request:
Resolution Required
Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure.
Select the Reason from the list. (More)
Enter any remarks, if necessary.
Click Save.
Confirm
Selecting Confirm changes the activity type to Confirmation Submitted.
Delay
Selecting Delay changes the activity type to Delay Notice Submitted.
Complete the request
Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.
Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.
Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.
Cancel the request
Selecting Force Cancel from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled.
View the request
Selecting View Request form the Port Request Search Results window opens the Request Detail window. See Port Request Detail.
Assign the request to yourself
Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.
Activity Log
Select a port request to display its activity history in the Activity Log section. This section includes the following columns:
Activity Type
The actions performed on a port request differ based on the Port Type:
Port-In Activity Types
The following are Port-In Activity Types:
Port In Created
Port In Created means the initial port in request was created in the system.
Port In Initiation Date Updated
Port In Initiation Date Updated means the scheduled date for the port was changed either manually or by the system.
Port In Submitted
Port In Submitted means fulfillment has taken place, but the request has not been sent to the carrier.
Port In Response
Port In Response means the request was sent to the carrier and a valid response has been received.
Port In Updated
Port In Updated means port in request is updated before it has been sent for the first time to the Service Number Porting Agency. Once the request has been sent, additional changes to a request have an activity type of .
Supplemental Request Submitted
Supplemental Request Submitted means information on the pending request was changed by someone in your company.
Port In Error
Port In Error means the request was sent to the carrier, but an error response was received.
Supplemental Request Submitted
Supplemental Request Submitted means information on the pending request was changed by someone in your company.
Change Due Date Submitted
Change Due Date Submitted means the only change made to the pending request by someone in your company was the due date.
Change Due Date Received
Change Due Date Received means the system received a due date change from the carrier.
Delay Received
Delay Received means the system received a message from the carrier indicating the port-in request is delayed.
Resolution Required Received
Resolution Required Received means the system received a message indicating information needs to be corrected and resent to the carrier.
Pending Abandoned Received
Pending Abandoned Received means the system received a message from the carrier indicating the date the carrier will cancel the port-in if no action is taken.
Confirmation Received
Confirmation Received means the carrier confirmed the information in the the request is correct and the carrier is awaiting the transfer of the number to the new switch.
Completed
Completed means the system has received a message from the subscriber's former carrier (such as Sprint) that the request is completed.
Port In Cancel Submitted
Port In Cancel Submitted means a user cancelled a port-in request, and the cancellation is waiting to be sent to the carrier.
Canceled
Canceled means the port-in request cancellation was sent to the carrier.
Port-Out Activity Types
The following are Port-Out Activity Types:
Canceled
Canceled means the port-out request was received from the carrier and subsequently canceled. If CostGuard receives a request to cancel the Port-Out, the The request to cancel may be received in a file from the carrier may be received canceling the request or you can manually cancel the request.
Completed
Completed means the system has received a message from the subscriber's former carrier (such as Sprint) that the request is completed.
Confirmation Sent
Confirmation Sent means the file containing the confirmation record was transmitted to the carrier.
Confirmation Submitted
Once CostGuard validates a port-out request, the system creates a confirmation record to be sent to the carrier.
Delay Notice Sent
Delay Notice Sent means the notice has be transmitted to the carrier.
Delay Notice Submitted
The Delay Notice Submitted activity type means a notification to delay the port-out request is waiting to be sent to the carrier. This can happen automatically when the request has failed validation after the number of attempts your company has set have been made (currently five attempts). You can also manually submit a Delay Notice by selecting that option from the shortcut menu.
See also:
Edit Response shortcut menu option
Port Out Request Received
Port Out Request Received means the Initial port-out request has been received from the carrier.
Resolution Required Sent
Resolution Required Sent means the submitted request for resolution record has actually been sent to the carrier.
Resolution Required Submitted
Resolution Required Submitted means an issue has been identified with the port-out request and a message for the carrier has been created (but not yet sent). This activity type be generated either manually or automatically by the CostGuard.
Supplemental Request Received
Supplemental Request Received means additional updates associated with the port-out request have been received from the carrier.
Activity Date
The Activity Date is the date and time the activity took place.
Description
The Description is a short explanation of the results of the activity.
User
The User is the individual or system initiating the activity.
Time Zone
The Time Zone is the ID of the time zone information included with the port request.
Due Date Time
The Due Date is the date and time the port-in request is to be completed.
Remark
A Remark is any additional information a user entered when performing certain activities.
To view details of an activity, right-click the activity and select View Activity. This displays the read-only window.
Port Activity Detail
See also: