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Main Order Tab

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Column

Description

Icon

Represents the current status of the root order and its related orders as follows:

  • If the root order is not yet complete, the icon indicates the status of the root order.

  • If the root order is complete and at least one related order is not yet submitted, the icon indicates the status of the unsubmitted related order.

  • If the root order is complete and at least one related order is submitted, the icon indicates the order is In Process.

Order ID

ID of the root order. If the row relates to a stand alone Bill Payment, then the order id will be blank.

Receipt Number

Receipt number for the root order. If the row relates to a customer management order, then the receipt number will be left blank.

Sub Status (Order State)

State of the root order.

Description

Description of root order. This indicates the action + the object (for example, Swap Equipment or Change Service Number).

Order Date (Creation Date)

Date when the root order was created. This is the root level order's create date.

Complete Date

Greatest (latest) complete date for all related orders. If one of the related orders has not completed yet, then this value will be null.

Created By (User ID)

ID of the user who created this order.

Commands