Order Status Icons

The following table lists the Order and Order Line Item statuses that may be displayed on the Orders and Retail History tabs and defines what each status means:

Icon	Status	Description
	On Hold	An Order or Order Line Item is being saved or an Order Line Item is waiting for a valid parent line item to be submitted. Notes: If all line items for an order are on hold, the order status is On Hold. Order line items with an On Hold status can be deleted before the order is submitted.
	Completed	Workflow, if any, is finished with this Order or Order Line Item.
	Inactive	A completed serialized item that is currently not associated with the related service.
	Cancelled	Order or Order Line Item has been cancelled.
	Submitted	An Order or Order Line Item is valid and has been submitted.
	Assembling	An Order or Order Line Item is being constructed (in memory).
	In-Process	Workflow is processing the Order or Order Line Item.
	Sent	The Order or Order Line Item has been sent for provisioning.
	Error	Workflow has encountered an error with this Order or Order Line Item.
	Incomplete	An Order or Order Line Item contains at least one error. Note Order line items with an incomplete status can be deleted before the order is submitted.

Notes:

Force Cancel Order Line Item and Force Complete Order Line Item are disabled if the Order Line Item Status is “Completed” or “Cancelled”.
Force Cancel Order Line Item and Force Complete Order Line Item are enabled, if the Order Line Item Status is “In-Process”.