Transaction Statuses and the respective actions allowed in those States are as follows:
If Status is: | You can: |
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Assembling | Add and modify services and features via Order Details Disconnect\Reconnect a service number via Order Details Assign temporary service numbers via Order Details Place On Hold via Order Summary Submit the Order via Order Summary If an Order is in assembling status for 30 days after creation, it is automatically removed from the system. To avoid this, update the Order's status to OnHold.
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Completed | View: |
Errored | View: |
In Process | Bulk-update Service Numbers via Order Summary Add and modify services and features via Order Details Cancel via Order Summary View Order Details, and progress in Workflow
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OnHold | Resume via Order Summary Submit via Order Summary
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Submitted | |