CostGuard Version 22.10 Details

Customer Care

FR 3452

Support for invoice category in CustomerCare

The Balances page in Customer Care lets you view and allocate balance items by invoice category. You can:

• View Invoice amounts (new charges, payments, adustments, etc…) by invoice category

• View total balance and aging buckets by invoice category

• Allocate a bill payment to one or more invoices or invoice categories

• Allocate an adjustment to a specific invoice and/or invoice category

• View invoice category on settlement data

Customer Care

Orders

Communications

Document Storage

N/A

Internal MaintenanceUpdates

Orders – Direct Invoicing

84181

Direct Invoicing Bill to Account (BTA)Error

As part of FR 3411 (Web Sales – Milestone 2, CostGuard version 22.4), a new check box to enable or disable Allow for Direct Invoice was added to the Add/Edit Tender Type form (POS Back Office > Setup > Tender Types). For system-defined tender types (and particularly the BTA tender type used on direct invoicing transactions), this check box was set to a null value rather than enabled (checked) or disabled (unchecked). As a result, using the BTA tender type for a direct invoicing transaction caused an internal server error.

This check box now defaults to disabled (unchecked) so that using the BTA tender type on a direct invoicing transaction no longer results in an internal server error.

Customer Service Web API

84202

ModifyCustomer operation issue when adding a contact

Since CostGuard 22.9, the ModifyCustomer operation returns all contacts for an account when a contact was added.

This has been fixed so that when calling the ModifyCustomer operation, only the contacts included in the request are in the API response.

Payment Processing

84182

Service Address By Service optional XML report not showing address on full billrun

The Service Address By Service optional XML Report (provided in CostGuard version 22.8) was not filling in addresses when generating XML for an entire bill period, where all customers are included.

The report was updated to work correctly when generating XML invoices for an entire bill period.

Payment Processing

84191

NACHA Export FileProcessor

If NACHA file processing encountered an empty file, the file would be skipped and result in a file processing error.

The NACHA Export File Processor was updated to prevent creating an empty file.

RateBill

84156

Skipping periodic usage charges

Periodic Usage Charge NRCs were not assessing charges when the previous bill period has been rebilled after the current bill period has been rated. This was due to how the Billing operation marks the Periodic Usage Charges as already billed. The Billing operation was updated to ensure Periodic Usage Charges are properly assessed and billed in the appropriate bill period.

Document Storage

84018

Error updating category description for category with null CreateDate

Fixed an issue where users periodically encountered an error message when updating a Category Description.

Document Storage

84088

Notes display as null when uploading a document with blanknotes

Updated notes field in Document Storage to no longer display null values.

CostGuard Client – Customer Management

84204

CostGuard Client critical error in follow-up and journal search

In CostGuard Client, users were receiving a a critical error when running a Journal Search or Follow-up Search (Error: IDI30001 / SQL Exception).

The issue with the Follow-up Search was introduced in CostGuard 22.8. The issue with the Journal search was originally tracked under PR 84081.

Both issues have been fixed.

Communications

10/12/2022

Document Storage

10/12/2022