CostGuard Version 22.9 Details

Client Bridge Enhancement

FR 3372

Launching IDI Desktop Client and Admin Console from Apptray

For customers who use the App tray to launch Client and Admin Console, the system now supports single sign-on capabilities that let you automatically log in to the Client or Admin Console without entering user credentials.

Payment Processing

FR 3480

Miscellaneous Enhancements

This FR addresses two items:

• The process that generates the ACH batch file was updated to not produce a file when there are no payments in the file. Previously the file was created with a header and trailer and no detail records.

• In CostGuard client, the Manage Recurring Transactions – Void Transaction option for a bill period now displays a confirmation dialog. This requires users to confirm the void prior to voiding the transactions.

Orders – Billing Order Management web service

AR 9071

Support for updating order state on billing orders

The UpdateBillingOrder endpoint in the Billing Order Management web service is now a patchable (editable) field with add, remove and replace options that support updating the orderStateID value on billing orders.

Additionally, a System Order History entry is created with the new order state value along with the old order status and date, and a Billing Order Processed message is sent on the service bus with the old and new state IDs.

Address Validation

Audit Log

Bulk Data

Customer Care

Inventory

OnlineBill

Orders

Payment Gateway Application

Product Catalog

Provisioning

Tickets

Workflow

N/A

Internal MaintenanceUpdates

Order Web Service API

84091

eSIM to pSIM equipment swap viaAPI

In the Order Placement web service API, when doing a swap from a device with an EID to a device with no EID, the API attempted to add the old EID to the new device which resulted in an EID already in use error.

To avoid this error, the API was updated to do the following. On equipment swaps that do not involve an equipment exchange, use the new EID calculated by the API, even if it is NULL. Also, when the tech type from a device is provided, the EID is cleared when it is not applicable to the supported SIM class.

Orders

84097

System updating cases for associated equipment upon saving

AR 8751 (delivered in CostGuard version 21.10) provided the ability to associate and provision a device to a service without adhering to the 15 or 16 digit serial number restrictions; however, upon saving the equipment to inventory, the data was being updated to all upper case and not saving it as originally entered.

A new Serial Number property was added to store the value before it is converted to upper case, and this original, unchanged value is used on Equipment Associations.

Payment Processing

84089

ACH batch file summary for revenue did not include credit amounts

For ACH batch files that include a RevenueProcessed field, and where the revenue included credits as well as debits, the credits were excluded from the revenue amount. This was not an issue for ACH batch files that do not include the RevenueProcessed field.

This has been fixed such that the revenue amount now includes the total of all debits + credits.

RateBill

84148

Reverse service penalties adjustments on reconnect not posting

When using the Reverse Service Penalties workflow action on reconnecting a service or account, a posted date was not specified for the adjustments created by the action. The adjustments were applied to the account; however, they were not picked up by Account Posting and not included on the invoice.

Note:

This only occurred when using the Reverse Service Penalties action provided by AR 8763 in CostGuard 22.3.

The Reverse Service Penalties action now specifies a posted date for the adjustments (set to the current date) which will allow them to be picked up by Account Posting and be included on the invoice. Additionally, the Reverse Service Penalties action will now publish a message to Account Posting to post the account.

Communications

83979

Issue sending communication with photo

Users periodically encountered error messages when sending emails with multiple photos or lengthy email threads.

This issue has been resolved.

Provisioning

84014

Improved provisioning error text on saving variable using same name as deleted variable

Updating a Provisioning Variable name to a previously deleted variable name results in a generic error; however, the error message did not adequately describe the issue.

The error message has been improved to provide sufficient information.

OnlineBill

84116

New permission to let CSR-level users access certain user administration options

A change was made in CostGuard 22.2 that required users to have OnlineBill Administrator permission to access most actions on the User Administration page. This created an issue where a CSR user had to be given administrator access to be able to unlock an account, change a password, edit notifications or remove the link for the account.

A new Manage Users permission for OnlineBill has been created to specifically grant access to the following Actions on the User Administration page:

• Unlock

• Change Password

• Edit Notifications

• Remove Link

This permission has been added to the delivered roles: OnlineBill – Administrator and OnlineBill – Manage Users.

Security

84179

Inability to complete user file import for an environment

On the Users page in Security, on clicking the User File Import link and then selecting a file, the CONTINUE button remained disabled (greyed out) such that users could not complete the import.

This has been fixed. Now on selecting a file, the CONTINUE button is enabled and users can complete the import.

Address Validation

09/12/2022

Payment Gateway Application

09/12/2022

Bulk Data

09/14/2022

Workflow

09/15/2022

Provisioning

09/15/2022