To verify a PIN:
Open the customer's window.
Either the PIN verification dialog displays automatically.
OR
From the customer task bar, either click the Verify PIN icon (
) or access the CPNI drop-down menu and select Verify PIN. The CPNI PIN Verification window is displayed.
Ask the customer for the PIN that was provided and enter it in the PIN field.
Click Verify to have the system look for a match.
If the PIN is successfully verified, "PIN verified successfully," message appears and the CPNI Information window is displayed, and additional security information may be captured at this time.
If the customer-supplied PIN is not verified, an error message may be displayed.
Click OK in the PIN Verification Failure window.
In the CPNI PIN Verification window, click Remove PIN to clear the PIN field.
Click Send PIN to send another PIN to the customer.
The verification can be repeated after the customer receives it.