Three (3) settings support Communications functionality in Workflow. The Manage Definitions permission, included in the Workflow Admin Role, is needed to configure these settings. These settings reside under the main menu > Configure > Settings.
User Alias On Emails | This setting is optional. If a value is selected, the name of the user is displayed on the email and formatted as specified. For example, First and Last Name would display as John Smith<SupportDesk@idibilling.com>. If not set, the Mailbox Alias is used. |
Mailbox Alias | This setting is required. Use it to specify a meaningful name for an email address. For example, in Workflow Support<Support@idibilling.com>, Workflow Support is the alias. This setting defaults to Support. |
Mailbox Local Address | This setting is required. The value defines the local part of the email address (the part to the left of the @ symbol). For example, in Support@idibilling.com, Support is the local address. This setting defaults to Support. |