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Searching for a Customer

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From the Application menu select Customer Management > Customer Search.

  1. Enter the appropriate search criteria and click Search. The results are displayed.

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Search Criteria

You can search via the following criteria:

service number

The service number is a unique number associated with an account.

account number

The Account Number is a unique number auto-generated by the system and assigned to a customer when entered into the system.

customer name

The Customer Name is the name of the person or business on the account.

billing contact name

The Billing Contact Name is the name of the individual to contact regarding billing-related questions or concerns.

social security number
(last 4)

The Social Security Number entered, or displayed, is the social security number of the individual responsible for the account(s).

Note

When the SSN for a customer is returned after a search, the first five digits are hidden and the last four digits are displayed.

drivers license (last 4)

The Drivers License entered, or displayed, is the license number of the individual responsible for the account(s).

drivers license state

The state the Drivers License was obtained of the individual responsible for the account(s).

See also:

Working with an Existing Customers

Working with a New Customer

Performing a Quick Sale