You can restrict/grant access to internal Journals/Follow-ups, CPNI information and Communications in Customer Care on an independent basis via three separate permissions:
View Internal Journals - This grants access to journals and follow-ups marked as Internal Only on the follow-ups and journals screens and in the respective Infocenters.
View CPNI Information - This grants access to CPNI information on the Account Summary, Customer Details and Verify CPNI pages.
View Communications - This grants access to Communications information in the Infocenter, and on the Communications page and the menu bar.
Note
Prior to version 20.6, these areas where controlled by a single permission Allow Log On. As of version 20.6 the Allow Log On permission will no longer grant access to view Communications, Internal Journals and CPNI information; however, users will still have the same access to this information. By default all three permissions are included in every role with Allow Log On permission. As all roles have Allow Log On permission, initially all users will have unrestricted access. Following upgrade to 20.6, you can restrict access to specific information for certain user types, by removing the applicable permission(s) from existing roles as needed.
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