Notification Queue

The Notification Queue window displays requests that are pending and/or in process, and the last five processed requests in the system. From the queue you view and manage notifications.

Note

When the service is restarted, the memory status of the service is cleared.

To view the Notification Queue screen:

• Select Applications > BackOffice Management > Customer Notifications > Notification Queue. This displays a list of notifications in the the queue.

  

  For each notification (row), the form shows the following information:

  icon	Status of a notification that is in the queue. A black check mark indicates that the processing has been completed. A green circle with a white arrow indicates a notification that is in process or is pending. Note A notification that is in process will not have a completed date displayed.
  ID	Template ID.
  Template	Name of the template that generated the notification.
  Delivery	Type of delivery, e-mail or file.
  Records	Number of records queued.
  Processed	Number of records processed.
  Errors	Number of error records.
  Queued At	Date/time the record(s) were queued.
  Started At	Date/time the job began processing.
  Completed At	Date/time the job finished processing.

From the queue you can view the batch for a notification. Either double-click or right-click on the row and select View Batch.

This displays the Notification History. Select a row and right-click to perform an action or use the action buttons above the grid.

From the Notification History you can:

View a Batch Record

Resubmit or Resubmit Set

View the Customer - This opens the customer's account (Customer Window)

Refresh - This lets you update the information after performing a resubmit. You can use the right-click menu option or the Refresh button above the grid.

you can right click on a row to view

• View batches and batch records

• Resubmit a batch and/or set

• Refresh the view