IDI version 26.8 is now available.  Click here for details: IDI Updates.

Managing In Error Requests

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If any provisioning errors occurred they’re listed under Provisioning Errors. The ellipsis button to the right the date/time stamp for any listed In Error request lets you choose to Force Complete, Resubmit or Regenerate the request.

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Note

The ellipsis button with the Force Complete, Resubmit and Regenerate options is also available for In Error requests in the search results.

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Resubmit Vs. Regenerate

When you resubmit a provisioning request, the system simply resends the same request again. When you regenerate, the system creates a new request and sends it out. This option should be used when the data you entered on the POD property or order is incorrect. First update the POD property value and then choose to regenerate the request.