1st column - Graphical indication of Journal Class. A paper clip icon indicates a Journal Entry.
2nd column - Textual indication of Journal Class,
Journal Class - Journal, Follow-up or Trouble Ticket.
Journal Type - Journal Type further categorizes journal entries within their Journal Group. The following Journal Types are provided by the system and cannot be modified or deleted:
Journal Group
Journal Type Value(s)
Notification
BCM Process Complete
Bill Processing XML Files
CNAM File Exported
Unsolicited Response
System Notification
Provisioning
Provisioning Notification
Provisioning Error
Customer Management
Complaint
New Service
NPA-NXX Split
Discount Reminder
Move Service Error
Journal Reassignment
Collections
Assignment to CSR
Promise To Pay
Reporting
Report Available
Report Failed
Batch Cash Management
Batch Cash Management Process Complete
Note
Additional Journal Types can be defined under Data Management in the Administration Console.
Reference To - Customer account number or order number. (read-only)
Description - First few words of the journal Description. Click a row to see its complete description in Description section below the list.
Assigned To - The individual or group assigned to this entry.
Action Date - Date the entry was opened.
Journal Status - Status of the entry.
Entered By - User ID of the user that made the entry.
Entry Date - Date the entry was entered into the system.
Close Date - Date the entry was closed.
Closed By - User ID of the user that closed the entry.
ID - System-generated ID for the entry.