The OnlineAgent Options tab lets you specify an assignment template for each type of OnlineAgent transaction. The assignment templates assigned to transaction types are configured to automatically assign items or prevent items from being automatically assigned. (See Configuring Catalog Items to be Auto-Assigned and About Stopping Auto-Assignment.)
To specify assignment templates:
In the Applications menu, select POS Back Office > Locations.
Right-click the Global location and select Edit. This opens the Edit Global Location window.
Click the left/right arrows on the tabs to locate the OnlineAgent Options tab.
Click the OnlineAgent Options tab.
Under Transaction Assignment Templates, select the appropriate template for each transaction type as necessary.
Click Save.