The Device Information view on the Services and Features page shows eSIM information as applicable. Both the Technology Type and SIM Class are presented as blue badges, and there’s a row for EID.
Note
This row is not visible if the Supported SIM Class = SIM Card.
eSIM
The Embedded Universal Integrated Circuit Card (eUICC) also known as an Embedded SIM (eSIM) is replacing plastic SIM cards currently used in most wireless devices. The CostGuard system supports eSIM technology as follows:
Product Catalog lets you configure handsets to use eSIM or SIM card or both.
Device Management Add/Edit Device and Device Search dialogs let you specify an EID for eSIM devices rather than IMEI or ESN/MEID as required for SIM card devices.
SIM Management – SIM search results indicate device’s Supported SIM Class.
Customer Management – When you add/edit a service or swap equipment, there are new fields for viewing/editing the EID if the device on the service is eSIM.
POS Make Sale - Same functionality as Customer Management described above.
Orders – Same functionality as Customer Management described above.
Customer Care- Supports viewing eSIM information on a service when applicable. This includes generating and storing QR codes for orders with eSIM devices where subscribers need to scan the QR code into their phone to complete the activation process. It also supports storing related activation URLs as these can help sales representatives troubleshoot activation issues (by validating the URL).
Import Files – SIM and Device File imports support EID and SIM Class.
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The Device Information view on the Services and Features page shows this information as well.
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Support for QR Code scan to activate eSIM devices
The system supports generating and storing QR codes for orders with eSIM devices where subscribers need to scan the QR code into their phone to complete the activation process. It also supports storing related activation URLs as these can help sales representatives troubleshoot activation issues (by validating the URL).
Three areas in Customer Care support generating and displaying QR Codes. These same areas also display related activation URLs. These areas are:
When you choose View > Service Summary on the Account Summary page and click the More Information icon next to the service’s associated device (
), the Device Information pop-up eSIM Information section displays the activation URL and provides a generate QR Code icon to the right of the URL.(Show Picture)
When you select a service on the Services and Features page and then select View > Device Information in the right pane, the URL and QR Code icon are displayed in the eSIM Information section.
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When you navigate from the Services and Features page to the Service Detail page (by selecting a service in the left pane and then clicking the service number in the right pane), the URL and QR Code icon are displayed on the Device tab under eSIM Information.
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To generate and display the QR code, click the Generate QR Code icon (
). This opens a new browser tab with the following information:
Service Number (if available)
SIM Number
QR Code representation of activation URL.
The page also provides a print option which invokes the browser’s print dialog.
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