You can suspend the services assigned to the customer accounts currently displayed in the Collections Search Results window. To bulk suspend customer accounts:
Right-click anywhere in the Collections Search Results window and select Bulk Operations > Bulk Suspend Account. This displays the Bulk Suspend Customers window.
Enter the required information as described below:
Order Type
Select the appropriate type from the drop-down list.
Est. Completion
Targeted completion date for this request.
Order Attributes
Order attributes that correspond to the selected order type.
Suspend Date
Date the customers are being suspended.
Suspend Reason
Reason the customers are being suspended from the drop-down list.
Description
Enter any additional information regarding the suspension of these customers.
Note
To enter a carriage return (start a new line), hold down the Ctrl key and press Enter.
Include Future Suspended Children in the Order
Select/check this check box if you want to include child items in this order that have suspend dates that occur in the future.
Click Submit to suspend the customer accounts. This displays the Bulk Operation Status window indicating the bulk operation completed successfully.
Click OK. This creates a Suspend order for each customer account and sets the Suspend Date column in the Collections Search Results window to the current date.