When making a one-time credit on a credit card account (for Authorize.NET and Shift4) and ACH bank accounts (for Authorize.NET), a debit that is greater-than or equal-to the amount of the credit must exist for the credit card or bank account you are trying to credit. This existing debit must be identified for the credit to occur.
On the one-time credit dialog box, click the Approved Debit Txn link. This displays the Approved Debit Transactions for Account data table.
Double-click on the appropriate transaction to add it to the Credit Account dialog box.
Knowledge Articles > Customer Care > Customer Care User Guide > Billing > Working with E-Pay Accounts > Working with E-Pay Transactions > Reverse a Transaction
