Issue a Credit

Issue Credit Setup

Depending on system setup, the Issue Credit dialog may support:

• Blind credits only (general credits to a selected E-Pay account, and not applied to a specific transaction)

• Linked credits only (applied to a specific E-Pay transaction)

• Blind or linked credits

  Setup is via Admin Console Business Rules for E-Pay. These rules are not accessible to IDI platform users and must be done by an IDI associate per your instructions.

  (More)

  The behaviour of the Issue Credit dialog is controlled by the Display Approved Debit Transaction and Require Approved Debit Transaction settings in Admin Console: Business Rules > Local Services > CostGuardService > server > Customer Management Settings > E-Pay

  (Show Picture)

  

  Note

  These settings are not available to CostGuard users and must be set by IDI per your requirements.

  These settings may be configured to:

  • Allow blind or linked credits:

    Check Display Approved Debit Transactions and do not check Require Approved Debit Transactions. In this case the Issue Credit dialog lets you select a transaction to credit, but does not require that a transaction be selected.

  • Linked credits only:

    Check both Display Approved Debit Transactions and Require Approved Debit Transactions. In this case you are required to select a transaction to credit. Attempting to issue a credit without selecting a transaction will result in an error.

  • Blind credits only:

    For this mode of operation, both settings must be unchecked, In this case, the Issue Credit dialog does not support selecting a specific transaction to credit.

Issue Credit Basics

Click ISSUE CREDIT.

A warning message is displayed if there is an active recurring E-Pay account. If the warning is displayed, click YES if you want to continue.

This displays the Issue Credit dialog. The content of this dialog depends on Admin Console Setup, and whether you selected a Bank or Credit Card account.

Notes:

• The Select Approved Debit Transaction section is only available when the system is set up to allow credits linked to specific transactions.

• The Bank Account form has an additional field for specifying Authorization Type (phone or in person as required for ACH transactions). If the Authorization Type for the transaction does not match what's on the account, contact the gateway to update account authorization type before submitting the transaction.

  On submitting the credit, the system checks for the existence of a credit for same amount on same date. If one is found a warning is displayed asking you to confirm whether you wish to continue.

  For more specifics, see below:

• Blink Only Credits

• Linked Credits

• Process Immediately Considerations

Blind Only Credits

When the system is set up for blind credits only, the Issue Credit dialog will not support selecting a specific transaction to credit. The Select Approved Debit Transaction section is not available.

Linked Credits

When the system is set up to support linked credits, the Issue Credit dialog will display a list of transactions from which to choose.

Depending on system setup, you may be required to select a transaction to credit or it may be optional, in which case you may choose to issue a blind credit by not selecting a transaction.

When you select a transaction, the full credit amount is entered in the amount field. You may issue a credit for any amount up to the full amount. You'll get an error if you attempt to credit more than the full amount.

Note

The system does not keep a running total on partial credits. Issuing multiple partial credits may result in crediting more than the original full amount.

Process Immediately Considerations

• If you choose to not process the credit immediately (by unchecking the check box), an additional field is displayed for entering the date and time on which to process the credit.

  (Show Picture)

  

  Process Date is a required date/time field. You can enter any date in the future (if not in the future, the credit will be processed immediately).

  On submitting the credit, the system waits for the scheduled job to run before posting the credit. For example, if Process Date is set to noon on 02/08/2018, but the job doesn’t run until 3 pm on 02/08/2018, the credit is processed at 3 pm. The transaction posted date/time will reflect the scheduled job date/time, not what you enter for Process Date.

  For credits not marked to Process Immediately, transaction status is set to Unprocessed.

• For credits marked to Process Immediately, the E-Pay transaction status is set to Sent and the system calls the gateway. Once complete the system updates the E-Pay transaction record with the results.

  If errors are returned you may issue a VOID using the provider transaction id.

  Note for bank accounts: If the Admin Console E-Pay setting, Bypass E-Check Processing, is enabled, the Process Immediately check box is unchecked and disabled. A message indicates the System is not configured for Real-time ACH processing.

  If the transaction is being processed immediately, the associated payment/adjustment is created automatically once the transaction is approved.

Reversing a Transaction

You can also reverse a transaction via the E-Pay Transactions page. See Working with E-Pay Transactions.