A checking or savings account can be added to the customer’s account information if they would like their payments to be deducted directly from their checking or savings account. Your permission profile must have edit permissions enabled in order to add a new bank account.
To add a new checking or savings account:
On the E-Pay Accounts window, right-click and select New > Bank Account. This displays the New Bank Account window.
Enter the account and address information on the respective tabs as described below:
Account Information tab
Bank Account Type
Type of ACH Bank Account (Checking or Savings).
ACHLOA on File
Select this check box if the Automated Clearing House Letter of Authorization has been received.
If checked, the ACHLOA date is automatically populated with the current date.
ACHLOA Filing Date
Filing date of the ACHLOA.
Note
The ACHLOA filing date cannot be entered until the ACHLOA on File check box has been checked.
ABA Routing Number
Nine-digit ABA routing number.
Account Number
Customer’s bank account number.
Note
Depending on your permissions, this field may be masked.
Bank Name
Customer’s bank name.
Start Date
First date the system can use this bank account for transactions.
End Date
Last date the system can use this bank account for transactions.
Account Description
Select recurring or non-recurring from the drop-down list.
Recurring Start Date
Enter the date the system is to start using this account on a recurring basis (or select it from the drop-down list). Available only if the Account Description is "Recurring."
Recurring End Date
Enter the date the system is to stop using this account on a recurring basis (or select it from the drop-down list). Available only if the Account Description is "Recurring."
Use 5 Digit Zip
If checked only the first five digits of the customer's zip code are sent to the payment vendor. This option prevents rejection of a transaction if the associated bank cannot handle nine-digit Zip codes.
Authorization Type
Select "Customer is on the phone." The Save button changes to Next to display the Bank Account authorization script after completing the account information. After getting approval from the customer, click Agree on the script window to add the new E-Pay account. If the customer does not agree, click Disagree.
OR
Select "Customer is present" from the list.
Driver License Number
Enter the customer's Driver License Number, if required.
Note
For personal accounts, driver license number and state are displayed. For business accounts, FEIN replaces both fields. FEIN is pre-populated if entered on the account. If blank, it must be entered on the Edit Customer screen. FEIN is disabled on the E-Pay screen.
Driver License State
Enter the state abbreviation on the license, if required.
Note
For personal accounts, driver license number and state are displayed. For business accounts, FEIN replaces both fields. FEIN is pre-populated if entered on the account. If blank, it must be entered on the Edit Customer screen. FEIN is disabled on the E-Pay screen.
Address Information tab
Contact
If the customer’s billing information is already in the system, select a contact from this drop-down. The remaining address fields are populated for you.
Contact Type
Type of contact associated with this record.
First Name
Customer’s first name.
Middle Initial
Customer’s middle initial.
Last Name
Customer’s last name.
Street 1
Customer’s primary address.
Street 2
Supplemental address information used for suite or apartment numbers, or other information that won’t fit in the Street 1 field.
Street 3
Additional address information, if applicable.
City/State/Zip
Customer’s city, state, and zip code.
Country
Customer’s country.
Company
The customer’s company name, if applicable.
Click Save. This adds the new Bank (checking or savings) account to the list.