Documentation Index
Fetch the complete documentation index at: https://help.idibilling.com/llms.txt
Use this file to discover all available pages before exploring further.

IDI version 26.8 is now available. Click here for details: IDI Updates.

Press CTRL+K to open search

Using Customer Care

Updated on Aug 13, 2026
Published on Jul 6, 2026

Search Options
Account Summary
Viewing/Editing Account Details
Working With Contacts
Working With Follow Ups
Working With Journals
Working With Invoices
Working with Notifications
Invoice Inserts and Messages
Working with Balances
Working With Services and Features
Service Addresses
E-Pay Accounts
E-Pay Transactions
Working with Usage
Working with Installment Plans
Working with Orders
Viewing Retail History on an Account
Working with Collections
Working with Disputes
Working with Email
Working with Corporate Accounts
Managing Directory Listings
eSIM Support
Working with Protection Plans
Working with Quicklinks
Document Storage

Was this article helpful?

Related articles

Account Summary
Knowledge Articles > Customer Care > Customer Care User Guide > Managing Accounts > Account Summary
Managing Accounts
Knowledge Articles > Customer Care > Customer Care User Guide > Managing Accounts
About Customer Care
Knowledge Articles > Customer Care > Customer Care User Guide > Getting Started

IDI Billing Solutions

© 2026 IDI Billing Solutions. All Rights Reserved.