Accessing the Usage Page
The Usage page can be accessed from the Customer menu by choosing Billing > Usage .
(Show Picture)
Or from the Invoices page.
More
From the Invoice page, click on an invoice number.
Click the Usage link.
Click the Details tab.
Click the View Details link.
Selecting Units for Data Usage
By default, Customer Care dynamically selects the units (KB, MB, or GB) for Mobile Data on usage screens, depending on the value, for example: 70 KB rather than .070 MB, or 50 MB rather than 50,000 KB. As a result, users may see a mix of different units on the same screen, This can lead to confusion, and may be particularly challenging for retail store clerks in front of customers if they’re required to do on-the-spot units conversions to answer a customer’s question.
The Unit Display for Data setting (available via MANAGE > Settings > General) lets you consistently display all usage values with a fixed unit (either KB, MB, or GB), or continue to use the default dynamic units functionality. Changing this setting requires Manage Settings permission.
This setting defaults to Dynamic. When a fixed option is selected, all data values are presented in Customer Care using that unit type. The setting is applied on an environment basis and applies globally to all users.
Selecting a Usage View
Use the View Selector drop down to select one of the following views.
(Show Picture)
Usage Summary displays free units as well as usage charges by service number
Usage Detail provides a breakdown of wireless usage by call. From the Usage Detail you can create a dispute or issue a credit for one or more charges.
Service Type Summary provides summary information per service number based on the usage type classification within a bill period
Usage Discount Detail provides details of the specific usage records that consumed a discount
Usage Type Summary provides summary information per service number and usage type within a bill period
Use the blue heart icon to set your preferred view. The Usage Summary is the default preference.