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Flag Type: Color indicator to be displayed with the Priority.
Description: Priority name displayed to users. Priorities display in numeric/alphabetical order in the IDI platform and it is recommended to use either numeric only or numeric – alpha if the desire is to display Priorities to users in order of importance.
Commit Date Default (optional): Set a default Commit Date to be assigned to the Ticket based upon the Priority. Commit Date is set based upon the configured number of hours from the time the Ticket was opened.
If you are planning to utilize automatically setting Priority based upon Impact and Urgency then Priorities should be added before utilizing the Ticket Priority Configuration screen.
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Priority is used to identify the relative importance of a Ticket and is often used as the main guidance to an organization of how quickly a Ticket should be resolved.
Specifying a Priority is required when creating a Ticket and the following Priorities are provided by default:
1 - High
2 - Medium
3 - Low
Each Priority must be mapped to a color indicator.
The color indicator is used by the IDI platform when displaying the Priority in order to give users a quick visual cue as to the importance of the Ticket.
Available color indicators are:
Red
Orange
Yellow
Green
Blue
Purple
Black
White
Priorities also allow administrators to set a default Commit Date by specifying that the date will be x Hours from when the Ticket is opened.