AdminConsole > Data Management > Journals > Tickets >Ticket Priority Configuration
Ticket Type: Select from the list of configured Ticket Types. Each Ticket Type maintains separate configuration for Impact/Urgency to Priority mappings.
Ticket Impact: Select from the list of configured Ticket Impacts.
Ticket Urgency: Select from the list of configured Ticket Urgencies.
Ticket Priority: Select from the list of configured Priorities what Priority the system will automatically set when the configured Impact and Urgency values are selected by the user.
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Priority is used to identify the relative importance of a Ticket and is often used as the main guidance to an organization of how quickly a Ticket should be resolved.
Specifying a Priority is required when creating a Ticket and the following Priorities are provided by default:
1 - High
2 - Medium
3 - Low
Each Priority must be mapped to a color indicator.
The color indicator is used by the IDI platform when displaying the Priority in order to give users a quick visual cue as to the importance of the Ticket.
Available color indicators are:
Red
Orange
Yellow
Green
Blue
Purple
Black
White
Priorities also allow administrators to set a default Commit Date by specifying that the date will be x Hours from when the Ticket is opened.