Priority is used to identify the relative importance of a Ticket and is often used as the main guidance to an organization of how quickly a Ticket should be resolved.
Specifying a Priority is required when creating a Ticket and the following Priorities are provided by default:
1 - High
2 - Medium
3 - Low
Each Priority must be mapped to a color indicator.
The color indicator is used by the IDI platform when displaying the Priority in order to give users a quick visual cue as to the importance of the Ticket.
Available color indicators are:
Red
Orange
Yellow
Green
Blue
Purple
Black
White
Priorities also allow administrators to set a default Commit Date by specifying that the date will be x Hours from when the Ticket is opened.