AdminConsole > Data Management > Journals > Trouble Ticket Resolutions
Description: Name of the Resolution Type that displays in list when resolving a Ticket and on a Ticket after it has been resolved.
Start Date: Starting date that the type will be visible to users. Unselected = visible immediately.
End Date: Ending date that the type will be visible to users.
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Resolution Types allow organizations to categorize the solution that was used to resolve a Ticket. Categorizing resolutions can be useful in reporting, analysis and standardization of Tickets.
Resolution Types are not required when resolving a Ticket and no codes are provided by default.