Step #1 Creating Custom Hold Reasons
- Published on Aug 11, 2026
AdminConsole > Data Management > Journals > Trouble Hold Reasons
Description: Name of the hold reason that displays in On-hold reason lists and on a Ticket after it has been placed on-hold.
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Hold Reasons allow to specify why a Ticket is being placed on-hold. When a Ticket is on-hold the in progress time stops calculating.
Hold Reasons are required when placing a Ticket on-hold.
The following default on-hold reasons are provided:
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