To send a customer to Collections, click the Send to Collections icon: 
You’ll be prompted to confirm the action. After confirming the customer will be flagged as in Collections and edit icons will be available for editing the applicable fields as when a customer is in Collections.
Sending a customer to Collections updates the Collections Status to Past Due. Also, when a customer is in Collections, an alert is present on the Account Summary page that provides a link to the Collections page.
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