RTE033 - No retail pricing plan defined for this call type

Name

No retail pricing plan defined for this call type.

Common Cause

The usage record failed rating: either (a) there are no pricing plans are assigned to the service (either standalone or within packages), or (b) a pricing plan was found but it doesn’t contain a pricing plan detail for this usage type.

Common Resolution(s)

Actions you can take to resolve the problem:

• Add a pricing plan detail record to the pricing plan using these steps:

  1. Write down the Usage Type of the recycled record. (NOTE that a Pricing Plan (catalog ID) may be shown on in the recycled record, but this should be ignored – it is the svctypeid of the pricing plan and is not useful from the CG GUI.)

  2. Search for the service number of interest.

  3. On the Services tab of the account - right click on the appropriate Service number in the top panel and choose Properties/Assigned Pricing Plans on the menu.

  4. Peruse the pricing plans [including their End Dates] to determine which pricing plan should be processing this record. Usually there is only one, but several may be shown if older pricing plans have been assigned to the service or if Pricing Plan hunting is being used (i.e. a la carte pricing). Write down the Description of the pricing plan of interest. If there are no pricing plans shown, a pricing plan needs to be assigned to the service [rather than modifying a Pricing Plan that is already assigned].

  5. Go into the Product Catalog, and do a Product Catalog search using the icon in the top left of the window.

  6. In the Product Catalog Search window, enter the Description (from above) in the Description field and click Search. (The wildcard character * may be used if needed.)

  7. Right click on the pricing plan of interest (there are likely many paths to the same pricing plan, so right-click on any one), and pick ‘Pricing Plan Details’ on that menu.

  8. Now you are on the Pricing Plan Details window – if there is no pricing plan detail that handles this usage type, right click on this screen, pick ‘New’, and setup a new Pricing Plan Details entry for this usage type. Otherwise contact IDI for additional support.

Details

Each service can have one or more pricing plans assigned to it for rating of calls. In this case no pricing plan is assigned to the service AND there aren’t any pricing plans in any packages assigned to the service, or none of the assigned pricing plans could rate this record because none had a rate plan specified for this usage type. The user needs to set one up.