This lets you restrict unauthorized service representatives from performing disconnect/reconnect actions on designated child-level SKUs independent of their parent Service or Package.
The functionality is applied on two levels – Product Catalog setup and Permissions. Through the IDI Desktop Client Product Catalog configuration you can mark selected SKUs as Is Protected. When a SKU is marked as Is Protected, users will not be permitted to perform disconnect/reconnect actions on the SKU independent of the parent Service or Package. Protected SKUs can only be disconnected or reconnected when the action is applied at the Service (or parent) level.
Through permissions you can grant certain users the ability to override this setting and perform disconnect/reconnect actions directly on protected SKUs.
Marking Products as Is Protected
The Is Protected check box is located on the Behavior tab of the Add/Edit dialog for Products and Packages.
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Note
When you choose to protect a Package, items within the Package must also be individually marked as Is protected if you intend to protect them.
Granting Users the Ability to Override Is Protected Status
This is done via the Allow Actions On Protected Items permission.
Note
It is not assigned to any Role by default (including Orders Admin). If you intend to grant certain users the ability to override the Is Protected setting in Orders, it is recommended that you create a new role specifically for this purpose and then assign this permission to the role.
Enforcing Is Protected Status
In Orders, if you do not have the Allow Actions On Protected Items permission included in one of your assigned roles, any protected SKUs will be presented as locked and you will not be permitted to perform disconnect/reconnect actions on it.
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