Using the shortcut menu on a Port-Out Request, you can perform the following:
Edit the response
Selecting the Edit Response option from the Actions button or shortcut menu expands to three edit options for a port-out request:
Resolution Required
Selecting Resolution Required opens the Edit Port-Out Response window. When a port-out request fails validation, you can specify the reason code for the failure.
Select the Reason from the list. (More)
Enter any remarks, if necessary.
Click Save.
Confirm
Selecting Confirm changes the activity type to Confirmation Submitted.
Delay
Selecting Delay changes the activity type to Delay Notice Submitted.
Complete the request
Force Complete sets the port request status to Completed. You can use this action only if the port request has a status of Pending and you have the appropriate permissions.
Manually forcing a port-in request to completed does not initiate any communications with the carrier, it only sets the status to Completed.
Manually forcing a port-out request to completed initiates a disconnect service order in CostGuard if the service has not already been canceled.
Cancel the request
Selecting Force Cancel from the Actions or shortcut menu on a port-out request changes the Activity Type and Status to Canceled.
View the request
Selecting View Request form the Port Request Search Results window opens the Request Detail window. See Port Request Detail.
Assign the request to yourself
Selecting Assign To Me assigns the selected port-in or port-out request to you. You can assign the request to yourself only if you have the appropriate permissions.