Performing a Blind Return

The Blind Return procedure should be used if the customer is not in the system and a receipt is not available.

From the main menu select Applications > POS Front Office > Make Sale.
Check Blind Return.
Use the Find Catalog Item search utility to find the item being returned.
Click Yes in the Confirmation box to continue.
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Following confirmation:
- For inventoried items - the Make Sale window is opened in background and the Item Detail - Return window is opened in foreground (active).
- For non-inventoried items - the Make Sale window is opened in foreground (the Item Detail - Return window is only opened for non-inventoried items when the original sale transaction is not in the system's transaction history, for example, following an upgrade and database conversion).
  Note
  The No Sale window for register management may be displayed at this point if a register transaction is required as specified in the register policy (for example skim cash or add cash). If this occurs you can either perform the required register transaction immediately, or click Cancel to postpone till later.
  If you choose to postpone, it is recommended that you complete the requested register transaction as soon as possible. You will continue to be prompted at each subsequent transaction until you complete the required register adjustment.
In the Item Detail - Return window, enter the Equipment ID and update the Inventory Status if necessary. .
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1. Enter the Equipment ID.
2. The Inventory Status defaults to New. You can change the status if necessary, for example to Damaged, Used, Demo, and so on.
3. Click OK when you are done. This adds a row for this return transaction in the Make Sale window.
Click Complete.
Use the Tender form to tender the amount to be returned to the customer .
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1. Click Complete Sale. This displays the Complete Sale window.
2. Click Tender. This displays the Tender window.
3. Select the tender type, then click Finalize.
  Note
  Click here if the Maximum Cash Refund Amount has been Exceeded.
  Maximum Cash Refund Amount has been Exceeded
  Change the tender type and complete the return transaction:
  Click Close to dismiss the error message.
  Right-click the tender entry in the right pane and select Remove.
  The tender type buttons are re-enabled once the tender entry is removed.
  Select a different Tender Type.
4. Click Yes to confirm the tender transaction.
5. Click OK to acknowledge the order was submitted.
6. Tender the amount indicated in the Tender Amount message box, then click Done to dismiss the message box.