The IDI platform has a check in place to make sure that no changes are made to a product or an order that would leave a child product without a parent.
The IDI platform displays an error and prevents removal of the parent plan on an account unless another parent plan exists on the account.
Child services cannot be added to accounts where no parent service exists, nor can they be added to an account where the child plans are not compatible with the parent plan (of the same family) unless a parent from that same family exists on the account.
This parent-child relationship may also apply to other products.
This functionality applies to:
Service/product disconnect and swap orders
Add service orders
Move service orders
See also: