IDI version 26.8 is now available.  Click here for details: IDI Updates.

Move

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Enabled: Lets you move a trouble ticket within a customer account.

Disabled: Move is not displayed on the shortcut menu of the following windows:

  • Trouble Ticket items listed on the customer's Journals tab (or Troubles tab if the IDI platform is set up to display it)

  • Trouble Ticket Search Results

  • Journals for Order #

  • Open Trouble Tickets

  • Trouble Tickets listed on the customer's Orders tab