Customer Care lets authorized users:
Access to credit reports on a customer account.
Manage deposits on an account.
Applicable permissions are described in Setup.
Viewing Credit Reports on an Account
Access is via the customer menu Account > Credit Reports.
This displays the credit reports that have been run for a customer, with the most recent first. Users with Allow Log On permission can access this page.
The columns at the far right provide access to the credit report and the details received from the credit bureau.
Note:
Viewing details requires View Confidential permission.
Viewing Credit Report
Users with Allow Log On permission can click the icon in the 2nd from the right column to open the credit report.
Note:
View Confidential Information permission is required to see the SSN and date of birth fields on the report (they are otherwise masked).
For details regarding report fields, see TransUnion Credit Request/Report Fields.
View Details
Users with View Confidential Information permission can click the icon in the far-right column to view the details received from the credit bureau.
Managing Deposits
Deposits functionality in Customer Care lets you manage deposits on an account. This includes:
Creating a deposit or a record that a deposit was waived.
Tracking the date when the deposit was received from the customer.
Automatic calculation of interest based on configuration.
Tracking allocations of money back to the customer including indication when a deposit has been fully allocated.
Tracking principal deposit amount and accrued interest separately.
You can access deposits on a customer account:
Via the Customer menu by choosing Billing > Deposits.
This displays the Deposit Detail page. The Deposit Detail page lists all deposits associated to an account with Deposit and Allocation status information and other details. It also provides buttons for adding a new deposit and allocating the selected deposit (if the deposit is not already fully allocated).
Via the Deposit Balances view.
Adding a New Deposit
You can add a new deposit by clicking NEW DEPOSIT from either the Deposit Balances view or the Deposit Details view. This displays the Create Deposit form.
Requested Date | Date by which the deposit should be received |
Deposit Type | Choose from the list of configured deposit types |
Principal Amount | Deposit amount |
Interval (Months) | How many months the deposit should be held |
Waive | Check to waive the deposit. When checked these fields are displayed:
If Waive is checked the Received Date field is cleared and hidden. |
Description | Enter a description |
Back Dating Control
When you click Save the system checks whether the Enable Backdating Control setting in CostGuard Client ->Applications->Accounts Receivable Management ->Backdating Control is enabled.
If the setting is set to true and the specified date is one that is closed to backdating, an error message is displayed.
A month is considered closed to backdating if the number of days configured in the Previous Month Will close… setting have elapsed since the last day of the previous month.
Allocating a Deposit
An ALLOCATE button is displayed on the Deposit Detail page for received deposits that have not been fully allocated.
To allocate the deposit, click ALLOCATE and enter the required information in the Add Deposit Allocation form.
Amount | Defaults to the open balance of the deposit. Value submitted cannot exceed open deposit balance. |
Allocation Type | Choose from a list of configured allocation types. |
Description | Enter a description |