The Entitlements form is displayed when you click the Entitlements link on the Additional Info tab on the Edit Customer Info window. Entitlements apply only to residential customers.
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Wireline Guidelines
Note
If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, package, or pricing plan, the charge for the item is reduced by the amount specified the state.
Select/check the desired entitlements and click Save.
Hearing Impaired - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being hearing impaired.
Disabled - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being disabled.
Speech Impaired - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being speech impaired.
Uses TTY - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, because they use a TTY (teletype device)
DA Exempt - If checked, the customer receives all Local/Regular Directory Assistant calls for free.
Visually Impaired - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
Lifeline - If checked and the customer has at least one single residential SLC charge created, the SLC charge is reduced as required by the state.
Wireless Guidelines
Note
If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, the charge for the product is refunded 50%.
Select/check the desired entitlements and click Save.
Hearing Impaired - Does not apply to wireless calls.
Disabled - Does not apply to wireless calls.
Speech Impaired - Does not apply to wireless calls.
Uses TTY - Does not apply to wireless calls.
DA Exempt - If checked, the Directory Assistance Surcharges (and toll on Roaming DA calls) are waived. However, airtime is NOT waived.
Visually Impaired - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
Lifeline - Does not apply to wireless calls.
Entitlements (Wireline)
The Entitlements window is displayed when you click the Entitlements link on the Additional Info tab on the Edit Customer Info window. Entitlements apply only to residential customers.
Note
If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, package, or pricing plan, the charge for the item is reduced by the amount specified the state.
Select/check the desired entitlements and click Save.
Hearing Impaired - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being hearing impaired.
Disabled - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being disabled.
Speech Impaired - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, due to being speech impaired.
Uses TTY - If checked, the customer qualifies for a reduction of the residential recurring basic service charge, because they use a TTY (teletype device)
DA Exempt - If checked, the customer receives all Local/Regular Directory Assistant calls for free.
Visually Impaired - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
Lifeline - If checked and the customer has at least one single residential SLC charge created, the SLC charge is reduced as required by the state.
Entitlements (Wireless)
The Entitlements window is displayed when you click the Entitlements link on the Additional Info tab on the Edit Customer Info window.
Note
If one or more of the following is checked and the “Is Basic Service” check box is enabled on a product, the charge for the product is refunded 50%.
Select/check the desired entitlements and click Save.
Hearing Impaired - Does not apply to wireless calls.
Disabled - Does not apply to wireless calls.
Speech Impaired - Does not apply to wireless calls.
Uses TTY - Does not apply to wireless calls.
DA Exempt - If checked, the Directory Assistance Surcharges (and toll on Roaming DA calls) are waived. However, airtime is NOT waived.
Visually Impaired - If checked, the customer qualifies for 50 free Local/Regular Directory Assistance calls.
Lifeline - Does not apply to wireless calls.