Whether you are creating a new Change Reason or editing an existing one, the add/edit dialog provides some combination of the following fields, depending on the selected Change Type:
(Show Picture)
Dialog for Disconnect Change Reasons
Dialog for Hotline, Redirect, Suspend Change Reasons
Dialog for Reconnect, Swap Equipment, Market Change, Move Service Change Reasons
Change Reason ID | This is a system-generated number and cannot be modified. |
Description | Enter a description of the change reason. |
Start Date | Enter the first date the change reason is available for selection in the appropriate drop-down lists. |
End Date | Enter the last date the change reason is available for selection in the appropriate drop-down lists. |
Assess ETF (check box) | Only applies to Change Type = Disconnect. |
Aging Interval Days | Only applies to Change Type = Disconnect. Service number aging duration:
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NLAD De-Enroll Type | Only applies to Change Type = Disconnect. Select the appropriate National Lifeline Accountability Database de-enroll type. This is used only if your company offers the Lifeline program. |
Block Make Sale Restore | Only applies to Change Type = Hotline. Redirect or Suspend Specifies whether or not to allow users to restore a service when the service has been hotlined/suspended/redirected for this reason. This works in combination with user permission - Allow Restore of Blocked Services. This permission regulates a user’s ability to restore a service in POS Make Sale if the service has been hotlined/suspended/redirected with a Change Reason marked as Block Make Sale Restore. Users having Allow Restore of Blocked Services permission can continue with a manager override to restore; otherwise, a user with this permission will be required to log-in and complete the manager override. |