You can create a new global trouble ticket by duplicating an existing global trouble ticket with similar specifications. This is convenient when you need to generate multiple trouble tickets that have essentially the same data, with minor exceptions.
To duplicate a global trouble ticket:
From the Global Trouble Tickets window, right-click on the desired Global trouble ticket and select Duplicate Trouble Ticket. This displays the New Global Trouble Ticket window.
The Duplicate Trouble Ticket function for Global trouble tickets is the same as the Duplicate Trouble Ticket function for customer trouble tickets. See Duplicating a Trouble Ticket for more detailed information on duplicating trouble tickets.