CostGuard Version 22.3 Details

Orders/
Provisioning

FR 3430

Copy provisioning data when assigning service numbers

This is for customers using the new Provisioning application. The system will copy provisioning data assigned to the template service when adding additional service numbers via the assign service number functionality in the Orders web module. The system will copy the saved provisioning data associated with the service or features assigned to the service. This reduces the time it takes to create and submit orders with large volumes of services.

RateBill

AR 8763

Reverse Service Penalties workflow action

A new Reverse Service Penalties action has been added to Workflow to support reversing penalties applied during final billing when reconnecting an account or service. The new action lets you configure the number of days the account or service is eligible for reversal of penalties (Eligibility Days). You can also configure the Disconnect Reason to reverse Early Termination Fees (ETFs) associated with contract penalties, the adjustment type used to reverse ETFs, and adjustment type to reverse Installment plan balances.

Payment Processing

AR 8956

Use balance to date on retrying a declined E-Pay transaction

The IDI system lets you set up an automated action for declined E-Pay transactions. This functionality must be enabled and configured in Customer Care.

This release (22.3) provides a new configuration option that lets you direct the retry logic to use the balance to date on the account rather than the original transaction amount. The Balance to Date is the Total Balance which includes posted charges (debits) and payments/credits that have not yet been invoiced for the account.

Bulk Import

AR 8885

Bulk importing device records

The Bulk Data module allows users to import and update data in the IDI system using a comma separated file (CSV). With version 22.3, this module supports bulk adding and modifying device records. Rather than using the existing IDI Client Device or Samsung Manifest File Upload utilities, the Bulk Data Import method reduces the likelihood of syntax errors and makes it easier to create and manage import files.

You can search and view successfully imported Device records via IDI Client Device Management (Applications > BackOffice Management).

Equipment Inventory Web Module

AR 8985

Search and sort by owner in Equipment Inventory OmniSearch

This adds a sortable Owner field to the Equipment Inventory OmniSearch results, as well as a drop down to filter by Equipment Owner in the search criteria.

Provisioning

FR 3437

Workflow Management API environment filtering

Workflow Management APIs have been updated such that they no longer automatically return data for all related environments. Rather each API will only return data for the current environment. This reduces the risk of accidental data exposure.

Orders

83900

Error on voiding a swap order for equipment with an EID

Voiding a swap order for equipment with an EID (Embedded Identity Document used on eSIM devices) resulted in the following error: Only one instance of an EID is permitted in the device table.

The code for voiding an eSIM device swap has been updated to revert to the original EID on the service instead of trying to use a new EID (as would be applicable if the swap were to proceed).

Orders

83973

Tax Class ID > 31 not supported

In the Order Placement web service products having a tax class ID > 31 would not compute properly.

This was corrected to handle tax class IDs up to and including 63.

Orders/

Provisioning

N/A

Service-level action links broken – On the Order Details page, clicking a service-level action icon (Add Service or Modify Service) located above the list of services in the left panel, users landed on bad URL (account number not filled in). This was likely broken by updates introduced in the 22.2 release. Proper functionality has been restored in the 22.3 release.

• Missing Delete & Assign Service Number buttons – On the Order Details page, when you select a service in the left panel by clicking the associated check box, you should see icons for Delete Service and Assign Service Numbers; however, the icons only displayed on unchecking the check box (opposite of expected behavior). This has been corrected.

Customer Care

83914

• Journal not listed on clicking JournalID hyperlink in search results – In some cases, clicking a Journal ID in the Journal OmniSearch results would take you to the Journal page for the account, as expected; however, the journal would not be displayed. This display issue has been fixed.

Security

83835

Search field in Add User Roles not functioning

The search field in the Add User Roles dialog would not allow users to click into it. As a result, users were unable to filter the list of environments and roles.

This issue has been resolved.

Provisioning

83946

AppleCare Testing – Error During Verify

The DeviceErrorResponse received from Apple was not in the format as shown in their documentation.

This functionality has been updated to properly receive the response. This new functionality can only be used when Apple 1.2 is selected in the Provisioning Web Application.

Security

03/08/2022