CostGuard Version 18.1 Details

Payment Gateway

AR 7579

FR 2783

FR 2737
FR 2738

New Payment Gateway Application (PGA):

PGA Web Application supports payment transaction search

PGA Integration with the Client, Customer Care and OnlineBill – With PGA integration, these applications will not forward confidential information to the IDI server or store sensitive card information. These types of transactions will be handled using hosted iframe pages.

Customer Care

AR 7974

Separate Permission for Editing CPNI Fields – lets Customer Care users edit CPNI fields without providing edit ability to any other customer data currently available in the Manage Customer permission and provides a separate permission for the Account Password field in CPNI.

Tickets

AR 7968

FR 2805

Email Address Field Editable for Unsolicited Email Tickets:

Let’s a colleague work a ticket when originating user is going to be out of the office.

Facilitates correcting instances where Email Address field has wrong address e.g. Users sends email to wrong mailbox, the IDI system forwards email to the correct mail box; however, the IDI system email address is incorrectly placed in the Email Address field.

Remain in Tickets when environment is changed – Users stay in Tickets module when switching environments rather than being redirected to My Account page in Security.

Orders

FR 2748

FR 2803

Cancel Unused Service Number Inventory Reservations when:

• Service is removed from assembling cart

• Cart is Submitted then Cancelled BEFORE Billing System Update

Support for SalesChannels – Lets users identify and associate a sales person to an Order. This facilitates downstream reporting for sales commissions and so on.

Communications

N/A

Resolved Known Issues:

• Fixed issue where messages could not be generated due to authorization failures

• Fixed race condition in accessing newly created message attachments

• Improved handling of incoming message attachments such that failure to accept an attachment does not cause the whole message to be dropped

Workflow

N/A

Integration with Communications supports sending email from Workflow Tasks and Instances

Resolved Known Issues:

• Fixed issue where certain numeric values were being displayed as date and times in conditionals

• Fixed issue where conflicting dependencies loaded by different Workflow Actions cause errors in execution

• Fixed direction of sort indicator to correctly depict the sort direction

• Fixed race condition when setting task statuses via the user interface.

E-Pay

AR 7835

Send SMS notifications when customer enrolls in recurring auto-pay – impacts Workflow, Customer Care and Client

Wholesale Billing

FR 2806

Ability to track margins service providers earn with wholesale agreements as well as the margins the reseller is earning selling to the end-customer. To support this the IDI system can now track:

• Service provider’s cost for usage and features being consumed

• Wholesale price being offered to the reseller

• Final retail price paid by the end-customer

Retail Installment Plans

FR 2809

Installment Plan (billing product) Start Date now represents when the corresponding equipment was fulfilled (shipped or picked up) rather than when it was purchased. Beginning billing of installments when the corresponding equipment is fulfilled prevents scenarios where subscribers are billed for equipment on back order or other fulfillment challenges/delays that can occur post-purchase.

Tempus Payment Gateway

AR 7913

Support for TransArmor token with Tempus eliminates a reconciliation issue.

Admin Console Security

FR 2808

Scaling Tab Size in Admin Console Security – Prior to this release, in Admin Console > Security, the tabs remained the same size when the window was maximized. This added empty space. This enhancement removes the empty space and improves the presentation.

Communications

01/10/2018

Workflow

01/11/2018