Front Office Warranty Search lets you search for and review if a previously sold serialized Retail Product is still covered by a valid Warranty. If a defective serialized retail product is still covered, it can be returned for a refund (according the the location's Register Policy), or replaced (with the sale or swap of new or refurbished equipment), or repaired (using your company's process outside the IDI platform).
Note:
If the location's Register Policy prevents a return, but the warranty is still in effect, use inventory adjustments per your company's business rules to bring the warrantied item into inventory.
To search for serialized Retail Product warranties:
From the Applications menu, select POS Front Office > Warranty Search. This displays the Warranty Search window.
Enter search criteria.
Customer Name
Name of the customer.
Customer Account Number
Customer's account number.
Service Number
Service number of the defective handset .
SKU
Product identifier for serialized retail product type.
Note:
To use SKU as a criterion, you must specify at least one additional parameter.
Equipment ID
Unique serial number of the serialized retail product .
Receipt Number
POS sales receipt number of the serialized retail product .
Include Expired Warranties
Checked: All warranties matching the search criteria and displayed even if the warranty has expired.
Unchecked: Only active warranties matching the search criteria are displayed. Warranties considered active if their Finalized Date plus Warranty Term (in days) is greater than or equal to the current date.
Note:
Wildcards are accepted in each of the fields.
Click Search. This displays the Warranty Search Results.
This window includes these columns:
Customer Name
Name of the customer.
Note:
Does not apply if the original sale was a POS Make Quick Sale.
Account Number
Customer's account number.
Note:
Does not apply if the original sale was a POS Make Quick Sale.
Service Number
Service number of the defective handset.
Note:
Does not apply if the serialized serialized retail product was sold at the Customer level.
SKU
Product identifier for serialized retail product type.
Note:
To use SKU as a criterion, you must specify at least one additional parameter.
SKU Description
Description of the serialized retail product .
Equipment ID
Unique serial number of the serialized retail product .
Receipt Number
Receipt number of POS sales transaction.
Finalized Date
Date the POS sales transaction was finalized.
Warranty Name
Name of the warranty.
Warranty Expiration Date
Date the warranty expires calculated by adding the Finalized Date plus the Warranty Term.
Warranty Term
Number of days for the Warranty.
Warranty Description
Description of the Warranty as configured in Product Management.
Warranty Terms and Conditions
Text of the the terms and conditions of the warranty as configured in Product Management.
Returned Date
Finalized date of the return if the serialized retail product is returned.
Return Receipt Number
Receipt Number of the return if the serialized retail product is returned.