Resubmit TPV Request

You can resubmit a failed TPV request from the Third Party Verification Request Search Results window. In order to resubmit a failed TPV request, you must have TPV > New enabled in your Permission Profile (Application/CostGuard Client/Customer Management/TPV/New).

1. Right-click the failed TPV request and select Resubmit TPV Request.

   Note

   The Resubmit TPV Request function is only enabled for TPV requests that contain a Status set to Failed. Otherwise, this function is grayed-out in the context menu and cannot be selected.

   

   This displays the Resubmit TPV Request window.

   

   The Resubmit TPV Request window displays the following input fields. The system populates these input fields with the data specified in the original TPV request. A blank input field indicates no data exists in the original TPV request for that item.

   First Name	Customer contact’s first name.
   Last Name	Customer contact’s last name.
   BTN	Customer’s billing telephone number – telephone number third party uses to contact customer for verification purposes.
   Street 1	Customer contact’s street address.
   Street 2	2nd line of customer contact’s street address, if applicable.
   City / State / Zip	Customer contact’s city, state, and zip code.
   Last 4 digits of SSN	Last 4 digits of customer contact’s social security number.
   Date of Birth	Customer contact’s date of birth.
   Fax	Customer contact’s fax number.
   Email	Customer contact’s email address.
   Language	Customer contact’s language.
   Verification Items	Three check boxes that indicate which items need to be verified: Local Service Local Toll Long Distance Items that were checked in the original TPV request are checked when this window is displayed. Note You must check at least one box.
   Service Number	List of this customer’s active service numbers, whose basic service type is Equal Access. Service numbers that were checked in the original TPV request are checked when this window is displayed. Note You must check at least one box.

2. Edit the information in this window, as desired.

   Note

   Editing the contact information does not change the contact information that is stored in the system’s database. This only changes the data sent to the independent third party in the TPV request.

3. Make sure that only those Verification Items that require verification are checked. Make sure you only check those service numbers that require verification for the selected Verification Items.

   Note

   If different service numbers require verification of different Verification Items, you must submit separate TPV requests for each unique combination. Example – To verify Local Service for all service numbers and Long Distance for only one of the service numbers:

4. Create one TPV request to verify local service for all service numbers. Make sure all service numbers are checked and Local Service is the only Verification Item that is checked.

5. Create a second TPV request to verify long distance for the service number whose long distance is changing. Make sure this service number is the only number that is checked and Long Distance is the only Verification Item that is checked.

1. Click Resubmit to initiate the TPV request.