The Restore Services Wizard restores selected services from a suspended, hotlined, or redirected status. The restore methods used to restore services are similar to the reconnect methods for disconnected services. See Restoring a Customer.
Note
All windows in this wizard provide an Actions button for editing orders, viewing order errors, and viewing pre-order responses. For details see Actions.
To restore services:
Use the customer search function to find the customer and open the Customer window.
Right-click on a suspended service on the Services tab and select Activation > Restore. This displays the Restore Services Criteria window.
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This window lets you review the services you wish to restore. It contains the following information:
Service Type
Type of service, such as Toll Free, Equal Access, and so on.
Service Number
Access number used to rate usage.
Billing Number
Service number used for billing information.
Billing Status
Billing status of the service - Billing or Not Billing.
Suspend Date
Date the service was suspended.
Suspend Type
Type of suspension.
Effective Date
Date the service was established.
Disconnect Date
Date the service was disconnected.
Name
Name of the user performing the Suspend.
PIN
Personal Identification Number associated with the service number; uniquely identifies the user of the service.
Parent Service Type
Service type to which the Sub Service is assigned.
Parent Service Number
Service number to which the Sub Service is assigned.
Parent PIN
PIN of the parent service number.
Suspend Reason
Reason for the Suspend; Suspend, Hotline, Redirect.
To mark services to restore, check the corresponding check boxes, or right-click on a service and select from the following submenu options:
Check - Select All, Selected Rows, By Service Type, or By Service Parent
Uncheck - Select All, Selected Rows, By Service Type and By Service Parent
Ensure that the check boxes are checked for the services you wish to restore.
Click Next. This displays the Restore Order Information window.
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Enter the Restore Order Information as described below:
Order Type
Order type for the selected order. Defaults to Restore Order.
Est. Completion
Estimated date of completion. Defaults to the current date.
Account Status
Select the status the account should have, once restored.
Order Attributes
Identifies how the selected customer and its associated services are restored.
Restore Method
Select the desired restore method:
Restore these services and all children
Restore these services only (no children)
Review Order Before Submitting
Check the box to review the order before submitting it.
Click Review Order before Submitting if you wish to view the order.
Click Next. This displays the Review and Submit Order window.
The Review and Submit Order window contains the following information.
Account
The account and services.
Order Line Item Detail
The selected line item details.
Click Finish.
Click OK to close the confirmation window.
Permissions