The Remove from Collections option is only available if the account is currently in collections.
To remove an account from collections, right-click anywhere in the Collections Information section of the Collections Detail tab of the Treatment window and select Remove from Collections. The Status field in the Treatment window is changed to “Out of Collections,” and the Status Action Date, Agency, Agency Status, and Agency Contact Information fields are cleared.
Note:
The IDI platform automatically closes all open deferred payment plans for this customer as well as all open follow-ups related to this customer being in collections.