Refunding an AdvancePay Service

To perform an AdvancePay Refund:

1. Select AdvancePay > Refund from the Customer Management menu.

   

   This displays the AdvancePay Refunds window.

   

2. Select one or more line items and click Calculate Refund. This displays the Calculated Refund window.

   

3. Click Tender. This opens the Tender window.

4. Click the type of refund you are using, such as Cash.

5. Click Finalize.

6. Click Yes to finalize the refund. An order is created for the refund.

   To view Refund History:

7. Select AdvancePay > Refund from the Customer Management menu.

   

8. This displays the AdvancePay Refunds window.

9. Click the Refund History tab. This displays a list of all AdvancePay refunds.

   

   From this window you can Reverse the refund and view three associated receipts: Original Receipt, Return Receipt, Refund Receipt.